Frequently Asked Questions
Everything you need to know about shopping for your pup's wardrobe.
How do I find the right size for my dog?
To find the perfect fit, measure your dog's chest girth and back length. Visit our detailed Size Guide on each product page to compare your dog's measurements against our specific garment dimensions.
What is your return and exchange policy?
We offer a 30-day return policy for items in original, unworn condition with tags attached. Please ensure the garment is free of dog hair before returning to qualify for a full refund or exchange.
Are Canada Pooch products machine washable?
Most of our products are machine washable on a cold, gentle cycle. However, we recommend hanging them to dry to preserve the integrity of the technical fabrics and water-resistant coatings.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
How warm are your winter parkas?
Our parkas are rated using a warmth scale. Our heavyweight parkas feature faux-down insulation and heat-reflective linings designed to keep your dog comfortable in sub-zero temperatures.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Afterpay.